Privacy Policy

1. Responsible party

OWENTANDO TV Network, a platform belonging to Owentando Trading and Projects, is responsible for personal information processed through this website and its services. Our address is 31 Railway Street, Pietermaritzburg, 3201, KwaZulu-Natal, South Africa.

2. Information we collect

• Account information such as your name, email address, telephone number, password credentials and profile details.
• Creator information such as biography, content details, rights declarations, contracts, identity checks, banking information and tax-related information where required.
• Communications, support requests, applications, event registrations and workshop enquiries.
• Technical information such as IP address, device, browser, cookies, pages viewed, referral source and security logs.
• Viewing and interaction information used to operate, secure and improve the platform.

3. Why we process information

We process personal information to create and secure accounts, deliver streaming and creator services, review content, manage agreements and payments, respond to enquiries, run events and workshops, improve the platform, prevent fraud, comply with legal duties and communicate important service information. We process information on an appropriate legal basis, including consent, contract, legal obligation and legitimate operational interests.

4. Creator and payment information

Creator onboarding and withdrawals may require additional verification. Banking and identity information is used only for legitimate administration, compliance and payment purposes. Access is limited to authorised personnel and approved service providers that require it.

5. Cookies and embedded media

We may use necessary cookies for authentication, preferences, security and basic performance. Optional analytics or marketing cookies should only be used with any consent required by law. Embedded YouTube videos and links to social platforms may allow those providers to receive device or interaction information under their own privacy policies.

6. When information is shared

We do not sell personal information. We may share only what is reasonably necessary with hosting, database, authentication, analytics, communications, video, professional and payment providers; with authorised staff and contractors; during a lawful business reorganisation; or when required to protect rights, safety, security or comply with law. Providers must process information for authorised purposes and with appropriate safeguards.

7. Cross-border processing

Some technology providers may process information outside South Africa. Where this occurs, we take reasonable steps to use lawful transfer arrangements and require an appropriate level of protection for the information.

8. Retention and security

We keep personal information only for as long as reasonably necessary for the purpose collected, contractual records, dispute handling and legal obligations. We use reasonable technical and organisational safeguards, but no internet service can promise absolute security. Please use a strong password and notify us if you suspect unauthorised account access.

9. Your rights

Subject to POPIA and other applicable law, you may ask whether we hold your personal information, request access or correction, object to certain processing, withdraw consent, request deletion where lawful, or complain about our handling of your information. We may need to verify your identity before completing a request.

You may also lodge a complaint with South Africa's Information Regulator. We encourage you to contact us first so that we can try to resolve the concern.

10. Children's information

The creator and account services are not intended for children to use independently. A person under 18 should participate with a parent or legal guardian. We do not knowingly request more children's information than is necessary for an authorised production, event or service.

11. Changes to this policy

We may update this policy as our services or legal obligations change. The latest version will remain available here. Related platform rules appear in our Terms of Use.